To return an item please fill out this form completely.
Original Order Information
Would You Like a Replacement?
All standard catalog merchandise may be returned to Orthodox Marketplace within 30 days of the invoice date. Pre-authorization from the Orthodox Marketplace is required before any merchandise can be returned. Please use the “Return Request Form” [hyperlink] to begin the return process. In order to receive proper credit from your return, please include the original invoice number. If the invoice number is not provided, and if case lot items were ordered, credit will be based on the case lot price. All returned merchandise must be in clean, re-sellable condition. Any stickered, shopworn and out of print items are not acceptable.
With your order you will receive an automated email with shipment tracking information. This email also includes instructions on how to complete your return, as well as instructions for the pre-paid shipping label(s) included with your order.
DAMAGED MERCHANDISE: If you receive an order from Orthodox Marketplace that is damaged, please notify us within 5 business days of the receipt of your order. You may contact our Customer Service Department at 1-800-566-1088 to assist you in the return of damaged merchandise. Please remember, you must have a pre-authorization from Orthodox Marketplace to return any merchandise, so do not forget to contact us first! Unauthorized returns will not be given refunds.
BACKORDERS: Backorders will only be offered for Curriculum and Vacation Church School Materials. If you would like further information about the re-stocking timeline for a particular item or placing a backorder please contact our Customer Service Department at firstname.lastname@example.org.
MULTI-CARTON ORDERS: If your order was shipped in more than one carton, each carton will be marked accordingly. For example "1 of 1" would indicate 1 carton out of 1 carton shipped, "1 of 2" would indicate 1 carton out of 2 cartons shipped, etc. Please remember that multi-carton orders are not always delivered on the same day.
TRANSPORTATION CHARGES: If the product is damaged in-transit or the result of Orthodox Marketplace error, Orthodox Marketplace will reimburse all shipping charges.
IMPORTANT: Please do not forget to reference your account number when placing an order by telephone, fax, mail or via the Internet. Also, please do not forget to include your account number and invoice number on any payment, as well as account number on correspondence to Orthodox Marketplace. This will enable us to process your request quickly and effectively. Thank you!
Orthodox Marketplace Customer ServicePhone: 1-800-566-1088