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Important Announcement - Please Read

A New Orthodox Marketplace Website is Coming!

The Orthodox Marketplace online web store and the Department of Religious Education's catalog store are in the process of merging operations.

While we are working out the details of this transition, the Orthodox Marketplace website will suspend sales functionality of the site. Customers will be able to browse the catalog, log in and check on the status of outstanding orders and order history (including downloads).

However, the cart and checkout features will be disabled.

If you wish to purchase items in the interim, a subset of our product catalog is still available from our Amazon Storefront.

You may also wish to purchase items from the Department of Religious Education Resource Guide, available below. The DRE can be reached via their toll-free number: 1-800-566-1088.

We expect the new Orthodox Marketplace and Resource Center website to launch later this summer.

 

Returns Policy

Generally speaking, if you have to return a product that has nothing wrong with it, we will not pay return shipping for it and you will be refunded the cost of the item.

  • Books, icons and home goods are returnable within 30 days of purchase.
  • Music and videos are returnable within 15 days of purchase - opened merchandise cannot be returned.
  • Downloadable purchases are refundable for store credit only. If you previously purchased an item and need to download it again due to data loss, please log in and contact us from the original order page in your order history.

The above stipulations do not apply, and shipping/insurance charges will be refunded if the return is due to the following:

  • The product is not what was ordered
  • The product has manufacturing defects
  • The product has missing components
  • The parcel has been damaged during shipping

If you observe noticeable damage on the outside of your package and believe the contents to be affected, please contact us so that we can send out a new shipment and start the damage claims process. We will be unable to process or refund shipments without a valid Return Merchandise Authorization.

Please contact us before trying to send packages. Packages sent to New York, Oklahoma or Oregon without proper notification will see significant delays in processing refunds and exchanges. 

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