How does the cart work?
When you first start browsing the catalog - either by using the category listing or the product search bar - your cart is empty.
When a product is in stock, clicking the "Add to Cart" button will automatically add one item to the cart. Pressing this button multiple times will increase this value by one.
Simply adding a product to the cart does NOT place the order - even if you are signed in.
Items placed in your cart will remain there until you checkout or leave the site for an extended period of time. If you are a registered user and log in prior to shopping, your cart will hold whatever you place in it until you either complete an order or remove it from the cart.
As you add products to the cart, the total number of items and cost updates automatically. If you click on the cart icon in the upper left, a mini-view of your cart will appear, showing what you have put in the cart so far.
If you click the "View Cart" link, a full detail page opens up. Here you are able to adjust the quantity of the items you have selected or remove them completely.
Once you are ready to make your purchase, you may click the "Checkout" button. You will then be taken to the screen where you log in, enter or confirm your billing and shipping information and then move on to the payment process.
This is also the screen where you enter any discount coupon codes or gift certificates that you may have. You also see any special promotional prices that have been applied to your order (like free shipping, series discounts, etc.)
Once you have entered your credit card information and it has been processed, one of three things may happen:
- Your order is accepted immediately - none of the fraud systems that we have in place flagged the order for manual processing. You will receive an email stating the order has been processed at the warehouse and is queued to ship.
- Your order is accepted, pending review - if your information cannot be validated by automatic processes, the order is flagged for review. Once the order has been reviewed, you will receive an email stating the order was processed.
- Your order is denied - this happens when the issuing bank declines a card. You are able to attempt payment on the order again with a different card if you wish - after several retries the order is automatically flagged for review. The bank does not provide us with any information regarding why the card is declined. For that information, you will need to contact the issuing bank for the card you are trying to use.
If you paid by credit card, we preauthorize your purchase when you place it, but do not commit the charge until the product has left the warehouse. Depending on your bank's policies, this may appear as a "phantom charge" if you use online banking - it appears and then disappears - or it may not appear at all until we have "captured" funds and confirmed the transaction. Some banks also do not show the transaction, but reflect it in the "ledger balance" or "available balance." Charges will appear as INTERNET MINISTRIES on your bank card statement.